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Shipping

When will my order be shipped?

Orders are shipped once per week on Wednesdays. Deliveries are scheduled to arrive on Thursdays.

 

Do you ship Australia-wide?

As long as the courier network can get the cheese from our factory to your door overnight then we can service you. The box comes with ice packs to keep the product fresh. During checkout, the cart will check your address with the courier database.

 

Do I need to be home when the courier arrives?

No, all orders are shipped with ‘Authority to Leave’ however it is at the discretion of the delivery driver whether he/she leaves the package. We recommend delivering to an address where someone is able to accept delivery since it is important that your cheese goes into the refrigerator immediately upon delivery.

 

Where are the cheeses shipped from?

The cheeses come straight from our factory in Sydney to your address. Deliveries always contain the freshest batch of cheese available.

 

What courier will my order be delivered by?

In the Sydney metropolitan area, Couriers Please is the default carrier. For regional and Interstate locations, a premium air freight carrier is used, typically StarTrack or TNT.

 

How is my order packaged?

We use a mixture of recyclable, compostable and recovered materials. The styrofoam boxes are recovered from our local fruit and vegetable store. These are not recyclable but make an excellent compost bin. We have a styrofoam compost bin ourselves – it works a treat!

 

I have an issue with the delivery, what happens now?

Contact us. We will work together to resolve the issue. 

 

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